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I had attempted that already as I was hoping it was just a firmware issue that I could just update to fix (not likely, but a gamer can dream). Thank you for the assistance anyways. I will create a support ticket tonight or tomorrow.

So yesterday I had an issue where after turning the controller off (with the console menu) the LEDs stayed lit. I powered the controller back up and then shut the console down and everything went like it was supposed to. Today when I powered up my controller the LEDs fail to light, I am unable...