Ordering Problems

Ramzaii

New Member
Hey guys! I ordered the Viking360 macro controller yesterday and when i ordered it it said that my card has been declined due to an avs mismatch(I am shipping it to my cousin) and when I called my Credit Card Company it said it went through but I did not get a log on I am very worried because I didn't even get an email from you guys but they said it went through.Please help me!
 

NYjetsNY1

Active Member
If you did not get an e-mail, and you put the correct e-mail, then it did not go through.

You can only do one address. Did you ship it to the billing address? Is your cousin the billing address? If not, the cart will decline your transaction.
 

Ramzaii

New Member
I got charged and it said I got charged too. Yes I did put the correct Email Address and yes the billing address is my Cousins. I'm worried. :(
 

NYjetsNY1

Active Member
If your credit card is declined due to an AVS mismatch, this means that the billing address you provided is not matching up with the address that the bank has associated with your credit card. This could be due to a typo when entering in your billing address, or if you've recently moved the bank may not have updated the address on the card.

Try calling the Credit Card Company / Bank. Did you use a credit card or a debit card?
 

Ramzaii

New Member
I live in Canada but I am shipping it to my cousin because of such high shipping costs. I used a credit card. But then why did i get charged? Am I paying for something that I am not gonna receive?
 

NYjetsNY1

Active Member
Possibly your bank is holding the funds, and your credit card said the order went through because of this. My guess is they will release the funds in a few days, and it will go back to you. We won't get the money, so you aren't paying for something you won't receive. Can you have your cousin order the controller? The billing address must be exact, and must be the shipping address as well.
 

Ramzaii

New Member
I called and they said it went through though and they charged me around 200$. Also what if and they are not holding the funds? What would you do from there because I never got the email?
 

Ramzaii

New Member
Thank you for your support! I will message him now. How long do you think it will take him to respond. Also what do you mean by contact details?
 
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