Problems

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Nickolas

New Member
I have recently tried to purchase a macro controller. The form told me the transaction could not be completed due to an avs check I did not pass. My mailing and billing address was not the same. Which is one of vikings policies not to ship due to credit card fraud. Yet I am still being charged on my credit card. If an administrator could please contact me to get everything sorted out. I no longer wish to purchase a controller at the moment. I just want all my pending purchases cancelled.
 

odingalt

Well-Known Member
Staff member
Don't worry, your card was not actually charged for any transaction. When a card is declined, your bank may be holding a temporary authorization, but that temporary authorization should be released in the next 24-48 hours. This can be especially troublesome if you used a debit card instead of a credit card, as your bank will hold the funds from your checking account until they release the hold.

Remember, we only ship to your verified billing address, so when purchasing, you'll need to enter your address exactly as it appears on your bank statement. If you continue to have troubles using our Authorize.net credit card checkout, you might also try our PayPal checkout method.
 
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