jjohnson212
New Member
I have sent 3 contact us messages to them over3 days and have heard nothing from them.
how do you get this company to contact you to return a defective controller?
- Thread starter jjohnson212
- Start date
modded matt
Active Member
how and where are you sending messages? You need to open a support ticket.
1. go to the main viking web page. www.viking360.com
2. at the top left, just under the search bar is a tab called "my account" click that and login (viking customers should have an account already.
3. once at "your dashboard" look on the left vertical menu and click help desk.
4. this will bring up the support ticket menu. you will need your order number as reference.
1. go to the main viking web page. www.viking360.com
2. at the top left, just under the search bar is a tab called "my account" click that and login (viking customers should have an account already.
3. once at "your dashboard" look on the left vertical menu and click help desk.
4. this will bring up the support ticket menu. you will need your order number as reference.
Hi Jeff.
The best way to contact our company is to not use a @hotmail.com account that has an excessively overprotective spam filter on your e-mail box so that our ticket responses make it into your e-mail's inbox.
We received these three tickets, and we responded immediately to them:
Ticket #IJO-28063 on December 10th
Ticket #VXA-60447 on December 11th
Ticket #CDL-71098 on December 17th
Please add the following e-mail address to the "allow" list of your spam filter;
helpdesk@vikingdigital.com
helpdesk@viking360.com
Also, the e-mail addresss you put on the tickets was a @hotmail.com address. I'm 99.9% sure our ticket responses are in your hotmail junk folder. You might try using a better e-mail host than hotmail as they get hacked often, get spambombed a lot, and typically filter legitimate messages into the junk/spam folder.
The best way to contact our company is to not use a @hotmail.com account that has an excessively overprotective spam filter on your e-mail box so that our ticket responses make it into your e-mail's inbox.
We received these three tickets, and we responded immediately to them:
Ticket #IJO-28063 on December 10th
Ticket #VXA-60447 on December 11th
Ticket #CDL-71098 on December 17th
Please add the following e-mail address to the "allow" list of your spam filter;
helpdesk@vikingdigital.com
helpdesk@viking360.com
Also, the e-mail addresss you put on the tickets was a @hotmail.com address. I'm 99.9% sure our ticket responses are in your hotmail junk folder. You might try using a better e-mail host than hotmail as they get hacked often, get spambombed a lot, and typically filter legitimate messages into the junk/spam folder.