But to Josh's credit the dispute did close, no harm no foul. At least he sent us back the controller ASAP, was patient enough to let us fix the sync button problem (they he f'ed it up pretty badly :lol: ). We've had a few customers panic and send back perfectly good working controllers because they didn't give us the opportunity to provide them a little tech support on how to use the product. But yeah I always hope customers can contact us and use PayPal dispute as a last resort, we're more than happy to work with you on your problem and shipping cost is almost always covered by us.
This is a lot better than some disputes I've dealt with in the past, we just had a guy the other day who claimed his brand new unit wasn't working, well we made the mistake of sending him a second replacement controller 'no questions asked' without making him return the first 'broken' controller... well he got both controllers working, and the kid kept BOTH and sent us back an unmodded controller to call it 'even'...