SonofSoren
New Member
Hey about a month ago I bought a Modded controller from GamerModz. Ever since getting this thing the audio cuts in and out and at times doesn't work at all. Also the controller will lose Sync from my Xbox. I sent it in for repairs.. got it back and it still does the same crap only now the RB button will disconnect the controller from my xbox. I filed a coplaint with the BBB and this is what they said..
: The controller that James Sorensen sent back to our company for repair worked upon receipt.
Even though the controller worked when it arrived back at our location, we still completely disassembled the controller and remodified it with all new parts. It is completely impossible for Mr. Sorensens' controller to have the exact same issues when he received it back as when he sent it in considering the fact that it's a brand new build.
Unfortunately, the 'audio' issue that Mr. Sorensen mentioned in his complaint is due to the Chrome Shell that he purchased causing interference with his headset. The instruction manual that comes with each (Microsoft) headset mentions that anything metallic can cause audio interference including being too close to a TV or XBOX. Mr. Sorensen did not purchase his headset through our company though, but would have known this prior to purchasing a Chrome Shell from our company if he had read the instruction manual for his headset.
Mr. Sorensen may send his controller back for replacement as long as the controller he's returning again is still in the same condition that we sent it in. If the controllers' shell is damaged in any way though, we will have to reuse his shell when we completely remodify the controller again.
Please have Mr. Sorensen return his controller to our company for repair or replacement (depending on the condition of his returned item).
Sincerely,
Courtney Jones
Customer Service Representative
GamerModz.com
866-205-5268
so if i'm understanding this correctly it's my fault for buying their product? So I was woundering if anyone could help me out with this.
: The controller that James Sorensen sent back to our company for repair worked upon receipt.
Even though the controller worked when it arrived back at our location, we still completely disassembled the controller and remodified it with all new parts. It is completely impossible for Mr. Sorensens' controller to have the exact same issues when he received it back as when he sent it in considering the fact that it's a brand new build.
Unfortunately, the 'audio' issue that Mr. Sorensen mentioned in his complaint is due to the Chrome Shell that he purchased causing interference with his headset. The instruction manual that comes with each (Microsoft) headset mentions that anything metallic can cause audio interference including being too close to a TV or XBOX. Mr. Sorensen did not purchase his headset through our company though, but would have known this prior to purchasing a Chrome Shell from our company if he had read the instruction manual for his headset.
Mr. Sorensen may send his controller back for replacement as long as the controller he's returning again is still in the same condition that we sent it in. If the controllers' shell is damaged in any way though, we will have to reuse his shell when we completely remodify the controller again.
Please have Mr. Sorensen return his controller to our company for repair or replacement (depending on the condition of his returned item).
Sincerely,
Courtney Jones
Customer Service Representative
GamerModz.com
866-205-5268
so if i'm understanding this correctly it's my fault for buying their product? So I was woundering if anyone could help me out with this.
