waylandprod
New Member
Just received my controller today and it is DOA... Didn't hook it up to the computer, just plugged in some batteries to turn it on... and nada. I couldn't find an e-mail here, could someone contact me? Thanks-
DOA controller
- Thread starter waylandprod
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obo
New Member
Did you receive an email with your account information when you purchased your controller? If so, then open up a support ticket and let the viking360 team help you out. If you truly ordered a controller and it arrived DOA, then they will replace it. But if you're just trying to get a free controller, then don't bother. Viking360 keeps very good records of people who ordered controllers.
waylandprod
New Member
obo said:
I have order confirmations, but no user name...
waylandprod
New Member
waylandprod said:
No User name assigned... I have the order number, address etc...
It looks like everybody that ordered last Tuesday didn't get a support account setup. I will send you a PM so we can try to work through your issue. Also I will move this to the regular Viking macro controller support thread (this thread is for ye ol' legacy controllers)
We have had such a high number of people coming to the forums that did not receive their support account login... I went through and manually checked every order since Nov 15th. There are 22 users that did not receive account logins. We are hoping to escalate this issue with our webmaster. We will send out e-mails to the affected customers, hopefully we can resolve this bug in our cart soon and also issue support account logins for everyone as soon as possible.
waylandprod
New Member
Ok, perfect, thank youodingalt said:
I did order it last week.- Status