When you buy a controller, an account is created for you for warranty and to upload macros.
The username is your e-mail. If you forgot your e-mail or need a new account to be made, PM odingalt. Otherwise:
If you forgot your password, we can reset it for you. Your new password will be emailed to the email address you gave us when you purchased your controller.
Put your email address in the form on this page and click “reset password”. You should receive an email containing your new password within a few minutes. If you don’t see it soon, try checking your spam or junk folder. Sometimes automated emails like resetting a password will get flagged as spam by your email provider. If you still need help, please contact our support department.
http://viking360.com/reset-password