This sounds like a problem ive been seeing in the forums laitley. When it comes to hardware issues only a admin or a monerator can awnser these questions for u. People in the forums will try to help u out but can mislead information to u due to lack of knowledge. This only complicates the issue you are having between u and the administration. Bottom line when there is a hardware issue thread the only party to exchange information should be between u the coustomer with the issue and the staff be that a admin or monerator.The thing is, somebody said "You can have a refund, minus the mail-in cost." Help desk doesn't say that.