FAQ:
How do get an account?
Your account will automatically be created when you purchase our products.
I have one of your controllers, but I dont think I have an account.
You can reset your password here. If you still need assistance, contact our support department.
http://viking360.com/reset-password
Please try the e-mail you made the account with, if that doesn't work, try your parents e-mail account if it was a gift. All shipping addresses have to be the same as billing, so more than likely it was you or your parents.