processing ugh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Thread starter enemeone
- Start date
bonefisher
Well-Known Member
you'll be just fine.....relax your in good hands.
JIM WALKER
Active Member
Quality such as Viking takes time, the waiting can be almost physically painful, but the wait is sooooooooo worth it, chill my friend, be trusting that the your order is individual to you and will arrive as soon as its ready ...
Enemeone this post below is NOT targeted at you, it just seemed like this thread was a good place to make my post:
This week has been, by far, the worst week I have ever had in terms of nasty customers who expect their order to ship same-day. We've received 12 tickets this week from customers who are angry that their controller didn't ship immediately. 5 of those tickets included angry threats such as: "we'll see what our youtube channel thinks about this", "we will never order from your crappy company again", and "I would like to know if you are going to send me my turbo or refund my money."
I am always curious how the other mod shops deal with these customers. Nobody is honest about posting their build times up-front. We USED to do this, but honestly gains you nothing from todays' "me me me" generation, so we buried our shipping notification deep on our customer service page (just like all the other mod shops).
Viking Controllers - 1 to 5 business days
(And our mods are literally WAY WAY WAY harder to install)
http://www.viking360.com/customer-service
Industry comparison:
Evil Controllers - 2 to 6 business days
http://evilcontrollers.uservoice.com/knowledgebase/articles/290801-what-are-the-processing-times
Controller Chaos - 2 to 3 business days
http://www.controllerchaos.com/order-status.html
Gamer Modz - 4 to 6 business days
http://www.gamermodz.com/faq.asp
This week has been, by far, the worst week I have ever had in terms of nasty customers who expect their order to ship same-day. We've received 12 tickets this week from customers who are angry that their controller didn't ship immediately. 5 of those tickets included angry threats such as: "we'll see what our youtube channel thinks about this", "we will never order from your crappy company again", and "I would like to know if you are going to send me my turbo or refund my money."
I am always curious how the other mod shops deal with these customers. Nobody is honest about posting their build times up-front. We USED to do this, but honestly gains you nothing from todays' "me me me" generation, so we buried our shipping notification deep on our customer service page (just like all the other mod shops).
Viking Controllers - 1 to 5 business days
(And our mods are literally WAY WAY WAY harder to install)
http://www.viking360.com/customer-service
Industry comparison:
Evil Controllers - 2 to 6 business days
http://evilcontrollers.uservoice.com/knowledgebase/articles/290801-what-are-the-processing-times
Controller Chaos - 2 to 3 business days
http://www.controllerchaos.com/order-status.html
Gamer Modz - 4 to 6 business days
http://www.gamermodz.com/faq.asp
enemeone
New Member
wow that is absolutely F@@@$D UP, i have heard nothing but great things about viking from builds to customer service. i know that it takes time to build and have the care you put into your products. i started this thread kinda as the kid waiting for Christmas even when we order a product from you or anywhere for that matter we all get that excited(when will it get here) feeling but what you posted above is an outrage to you especially and the viking community im new here but have been welcomed and like i said earlier have heard nothing but great things about you ok i could go on about this forever but those people do not have any respect and threats about your youtube page cmon grow up ok im done thanks for reading and thanks odin
Yeah I was glad you signed up in the forums to come talk to us, it's always nice for customers to pop in, meet the community "face to face". Thanks for letting me vent. It's not just Viking, I've talked to other mod shop owners and they all get the same nasty. It's not even the modded controller industry. It's just internet e-commerce in general and customer expectations have become totally unrealistic in the modern age of the internet.
modded matt
Active Member
I ordered my controller Saturday, why is it still processing???????? Stomps feet and walks away.......boohoo
JK
JK
modded matt
Active Member
No man, I was just kidding. As we discussed, I understand what is going on, push mine to the back and get the kiddos taken care of first.
I hope your hand is getting better!
I hope your hand is getting better!