van said:
Hi all, I was seriously thinking of buying a Viking because they seem to be way ahead of the curve, however all i see are the words "problems w/controller" in almost all the recent threads.
What gives?
#1 rule - we don't censor the forums! If our customers have a legitimate issue, it's important to us that they be heard - even if it means they be heard publicly for all to see. We want to address each customer's specific issue, while also looking for ways to improve our products for everyone. An un-censored forums help us do just that. But 'going public' also means that you are going to see more of our 'dirty laundry' than with other mod shops.
Other mod shops are only interested in making the sale, and then leaving you to help yourself. We are the ONLY mod shop with a legitimate, open and uncensored support forums. No other mod shop has this - every other mod shop forums that I have visited, I have seen censoring, post deletion and even fake posts from staff posing as 'real customers'. My wife and I run an honest, legitimate business. We try to be fair and make any needed repairs promptly.
Ben. said:
You only see problem threads as people who don't have issues with the controller don't tend to come on the forum praising their controller (ok well some do
).
Affirmative! We also get support tickets from time-to-time from happy customers. I guess maybe we could spend more time advertising how happy our customers are - but we'd rather let the product speak for itself. The less time our staff spends touting how awesome we are, the more time we have to actually work on the things that count - helping customers, processing warranty repairs where needed, and improving the software.
NYjetsNY1 said:
At any rate the customer support is amazing. They fix it immediately and free.
Affirmative. Our 90-day warranty not only covers a defective mod chip, defective mod chip or LED board installation, but also covers all manufacturer's defect in the hardware for 90 days. We can't lie, problems do happen. It's not easy to produce the world's most advanced XBOX 360 controller modification that hooks up to EVERY joystick, trigger and button. Please open a support ticket or find us in the forums if your controller is not operating the way it should be!
PS3andCOD said:
Most of the problems are people who can't figure out teh software properly. A lot of tehm havn't even bothered to read everything on the site. Very few are actual issues, and I've never seen an unresolved issue.
Affirmative. Not all of our support ticket requests and/or forum posts actually require the customer to send the product back to us for repair. There is a little bit of a learning curve to our products. Once you figure it out, though, the customizability and the macro creation is well worth it. Especially when comparing to other like-products such as the EvilControllers Master Mod priced at $249.99. The Viking360 controller is the best bang-for-your-buck if you are looking for a premium modded controller.
