Controller Updater isnt working

[Devils Creepers]

okay so when i try to put a new file in controller and try to open the program it wont open it just ask for permission but never opens anyone know how to fix this?

 

[bonefisher]

Download the new app from this post.....
https://forums.vikingdigital.com/threads/berserker-app-not-working-windows.6462/

 

[Devils Creepers]

ok got it working now im getting this error http://prntscr.com/9atza6

 

[bonefisher]

ok got it working now im getting this error http://prntscr.com/9atza6

What are you using? Windows or Mac?

 

[Devils Creepers]

windows

 

[bonefisher]

Did you follow instructions as Odin was telling everyone?

 

[bonefisher]

You still mite be on the old one.

 

[odingalt]

Yeah that should be the correct app.

Is the controller going to sleep (guide button shutting off) while in the middle of programming? The XBOX One controller has power saving features - if it doesn't detect a console (wireless) or a windows PC (wired) it will go to sleep after about 45 seconds. To solve this, sync the controller to a nearby console or if a console isn't nearby, use a second USB cable to plug from the controller's charge port to your computer, this will keep the controller from going to sleep.

 

[Devils Creepers]

its not turning off but it keeps telling me it wont connect then i click load and sync and wont sync in the mods

 

[Devils Creepers]

i keep getting this error http://prntscr.com/9auhoh

 

[odingalt]

It's working for me. I'm on 10-6-2015 Windows app on Windows 7. I've also tried on OS X 10.9.5 with the 12-5-2015 OS X app. Both are working ok for me. I tried from my admin account but also from a dummy user account that I have set up.

Are you totally absolutely positively sure you are using the most recent version of the app??? I.e. completely delete all versions of the App on your computer, download the 10-6-2015 (Windows) or 12-5-2015 (OS X). It sounds a lot like somehow it's the old version of the app trying to connect to the old data servers that were shut down.

 

[odingalt]

Is there any chance your firewall or virus scanner is blocking some of the activity of the app?

 

[Devils Creepers]

i got it to work odin thank you. i didnt know that it must plugged straight into the pc and not a USB Hub.

 

[odingalt]

Thanks for posting back your solution. I'm curious to do some testing to find out if all USB hubs cause this, or just particular makes/models.

 

[JIM WALKER]

Hi Odin, I have used multiple usb hubs, non of which have ever connected to the berserker, always have to connect directly to the pc usb.

 

[odingalt]

Now the only question then is whether this is a problem with the firmware inside the Berserker, or with the app. I am leaning towards a problem with the app itself, due to the way it was developed.